Customer support

Full benefits of Airbus solutions & support

Our Customer Support is centralised to Airbus support organisation as any other Airbus development.

Our Upgrade Solutions customers also benefit an Updated Technical Publication and the guarantee that the Extended Service Goal capability is preserved.

 

A dedicated Customer Support team

Our Airbus Interiors Services Customer Support & Services team is at your service to accompany you along your project and beyond.

 

Technical Support

  • Engineering support on the operation, maintenance, service, repair and overhaul of AIS products and solutions, whether under warranty or not
  • Components reliability and product improvement
  • Continuing airworthiness follow-up of AIS solutions and products
  • 24/7 technical helpdesk
  • On-site assistance

 

Initial provisioning (IP), spare parts & repairs

  • Support from AIS specialists to establish an Initial Provisioning
  • Dedicated team for spare parts and repairs management

 

Training

  • Before or after AIS products & solutions deliveries
  • General familiarization, operation, engineering, maintenance and trouble-shooting

Minor cabin upgrade offer and management for all aircraft in operation

Working party support to MRO and FAL

  • During embodiment of AIS Service Bulletins, and installation of AIS products & solutions